What information we collect
When you contact Weston Pool Co, request a quote, purchase a product or service, book an installation, contact us through our website, or otherwise deal with us, we may collect information such as your name, phone number, email address, property address, suburb, pool details and information relating to your pool equipment or services.
We may also collect information you provide when communicating with us by phone, email, SMS, social media or other channels.
How we use your information
We use your information to:
- Respond to enquiries and quote requests
- Provide, install, service and maintain pool heating and equipment
- Communicate with you about your existing services or equipment
- Arrange appointments and follow up enquiries
- Provide information about products and services that may be relevant to you
- Send offers, promotions, seasonal campaigns and other marketing communications where permitted by law
- Improve our products, services and customer experience
- Manage our business and maintain appropriate records
Marketing communications
Where permitted by law, Weston Pool Co may contact you by email, SMS, phone or other communication channels about our products, services, offers, promotions and updates.
We may also contact existing customers about products or services that are related to their previous purchase, enquiry or relationship with Weston Pool Co, where this is permitted under applicable laws.
You can opt out of marketing communications at any time by using the unsubscribe option provided in our emails or by contacting us directly.
If you ask us to stop sending marketing communications, we will update our records and stop using your information for direct marketing, subject to any communications we are legally required or permitted to send.
Third-party information
Where we receive contact information from another business, referral partner or other source, we will only use that information for marketing where permitted by applicable privacy and marketing laws.
We do not sell personal information or contact lists.
Sharing your information
We may share your information where reasonably necessary to provide our products and services. This may include sharing relevant information with suppliers, manufacturers, installers, tradespeople, service providers, technology providers, payment providers or other parties involved in delivering services to you.
We may also use third-party platforms to manage customer information, communications, quotes, bookings, payments and marketing.
We do not sell your personal information to third parties.
Storage and security
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
Your information may be stored electronically using systems and service providers located in Australia or overseas.
Access and correction
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
Contact us
If you have any questions about this Privacy Policy or how Weston Pool Co handles your information, please contact us:
Weston Pool Co
03 9021 5284
Contact Weston Pool Co